Cancellation & Refunds
Cancellations:
You can cancel your Plan at any time to stop the automatic renewal inside your account (Billing section) or by contacting our team at support@reachout.ai. To cancel the Services associated with your account, it's your responsibility to take the necessary steps. Until you properly cancel the Services, you will be responsible for all Fees incurred. Please note that no refunds will be provided for any failure to cancel the Services. If you decide to cancel your Plan, your access will remain active until the expiration date, and you will be charged accordingly. You can also resume the automatic renewal of your Plan before it expires.
No Refunds For Subscription Plans:
Due to the nature of our services, except as described below, all Fees charged by ReachOut.AI are non-refundable. If you make an error or omit any required action resulting in excess Fees, you will be solely responsible for such additional charges. ReachOut.AI does not provide refunds or credits for errors, omissions, partially used or unused subscriptions, or non-access of the Service or Platform. Even if you have signed up for a subscription but haven't utilized the Service or Platform, you are still obligated to pay all Fees for the subscription period. ReachOut.AI reserves the right to issue or deny refund or credit, in its sole discretion, at any time, and for any reason. The determination of whether to issue or deny a refund or credit rests solely with ReachOut.AI, and it is final unless mandated by law.
Lifetime Deal "Pays For Itself" Money Back Guarantee:
For our lifetime deal packages, we offer a "Pays For Itself"" guarantee. Here's how it works: If you use ReachOut.AI and its features in your live business campaign, generating at least 50 videos, and find that it hasn't saved you time or helped grow your results more than what you spent on purchasing our product, our team will work with you to resolve any issues until it does. However, if after working with our team it still doesn't work out as expected, you can request a full refund within the first 30 days of your purchase. We are committed to your success and firmly believe in the power of ReachOut.AI to elevate your business to the next level.
Payment Disputes:
If you wish to dispute any invoiced Fees or charges, you must notify us in writing within sixty (60) days from the billing date. During the dispute resolution, you must continue to pay all invoiced Fees and charges, or else you waive your right to pursue the dispute. It is essential to act reasonably and in good faith while cooperating diligently with ReachOut.AI to resolve the dispute. All determinations concerning your obligation to pay the invoiced Fees and charges made by ReachOut.AI are final.
Refund of Unauthorized Charges:
To ensure a seamless refund process for unauthorized charges, rest assured that our team conducts thorough investigations by carefully analyzing access logs and consent records for every user. This diligent investigation verifies the authenticity of such incidents. In cases where doubts arise, we possess the authority to challenge and provide irrefutable evidence to resolve the issue with the appropriate institution. We are committed to protecting our users' interests while ensuring the fair and accurate resolution of unauthorized charge claims.